Refund, Returns and Cancellation Policies: All Vinyl Disorder products are made to order. When your order is placed, it is put directly onto our production queue. Due to this process and the wide range of sizes and colors that we offer, we cannot accept returns or refunds on any of our products. This included vinyl by the foot.
If you do need to cancel your order you must let us know with in 24 hours after your order is placed. If you wait any longer we cannot guarantee it can be canceled. If you place a rush order and need it canceled please contact us within 1 hours after placing the order as we get these in the queue even faster. If you request to cancel the order after that period we can offer a full refund in store credit or a refund back to the original payment method minus the credit card processing fee. If the order was setup and a proof was sent an additional 15% fee will be added to cover the designers time. Orders that have started production are not able to be canceled.
If there is an error that occurred during manufacturing, Vinyl Disorder will send out a replacement for the defective item(s) free of charge (Photo proof is required) and the error items will need to be returned back for us to view and dispose of. Without photo proof, Vinyl Disorder will require you to send the package back at your expense. If we determine that the error was caused on our end, we will reimburse you for the authorized shipping expense. Any cost of shipping over the authorized amount will not be reimbursed.
You must contact Vinyl Disorder for a Return Merchandise Authorization number. Returns without a Return Merchandise Authorization number will not be accepted. You must notify us within 3 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, we may request that you return the entire received product within 10 days (at your own expense) from the time when the ordered product delivery was taken. We reserve the right to not accept goods for return that have been altered in any way or have been used.
In the case of a decal missing a letter please send us a photo proof of the decal BEFORE applying and we will have a new letter or word replaced to fix the decal. We will send out a few to make sure you have it down no problem. If an order is to be reprinted due to an error on your part (i.e., approving proofs with spelling errors, etc), you will be charged for the reprint. A reduced or discounted price for the reprint may be offered. Review your digital proof carefully as we are not liable for errors in a final product due to misspelling, bleeds, grammar, punctuation, image orientation and size dimensions. We accept no responsibility for files that are low quality, low-resolution or not print-ready. We are not responsible for images printed as blurry, distorted or pixilated due to your supplied artwork. We are not liable for delays resulting from the proof approval process. We will not make any changes to your artwork after approval. No refunds are provided for any reason after a proof has been approved and the order sent to print / cut.
If you feel that you have received a defective product, please don't hesitate to contact us. We will be happy to resolve any issue that you have to the best of our abilities.